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Contact Centre Services (A0340-194484/A)
Tender Notice – Notice of Proposed Procurement (NPP)
2020/09/30 14:00 Eastern Daylight Time (EDT)
T000K: Telephone Services / Contact Centre Services
Region of delivery
National Capital Region
Newfoundland and Labrador
Prince Edward Island
End user entity
Aboriginal Affairs & Northern Development Canada
Public Works and Government Services Canada
The bidder must supply Canadian goods and/or services
Competitive procurement strategy
Best Overall Proposal
Set-Aside Program for Aboriginal Business (SPAB)
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Trade Agreement: Set-Aside Program for Aboriginal Business (SPAB)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements:
Contact Centre Services
Public Service and Procurement Canada (PSPC), on behalf of Indigenous and Northern Affairs Canada, Crown Indigenous Relations and Northern Affairs Canada (INAC/CIRNA) has a requirement for the provision of toll-free 24-hour Crisis Line Services for the Indigenous population. The period of contract is two (2) years with two one-year option periods.
There are security requirements associated with this requirement. For additional information, consult Part 6 – Security, Financial and Other Requirements, and Part 7 – Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, Bidders should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website.
The requirement is limited to Canadian goods and/or services.
This procurement is set aside under the federal government Procurement Strategy for Aboriginal Business. For more information on Aboriginal business requirements of the Set-aside Program for Aboriginal Business, refer to Annex 9.4 of the Supply Manual.
Delivery Date: Above-mentioned
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
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(819) 664-7846 ( )
360 Albert St./ 360, rue Albert
12th Floor / 12ième étage
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