Progress Update on the Child and Family Services System’s Quality Improvement Plan
June 7, 2022
The Department of Health and Social Services has released the Child and Family Services 2019-2021 Quality Improvement Plan and the Strategic Approach to System Reform report. It provides a summary of status updates and key highlights on work accomplished from 2019 to 2021.
The Quality Improvement Plan (QIP) helped guide initiatives that led to a stronger, more consistent, and accessible system that is responsive to the needs of children, youth, and families. Some examples of positive system changes over the past three years include:
- an improved human resources system for CFS with the introduction of 57 new positions to support service delivery across the NWT;
- introduction of a Senior Advisor, Culturally Safe Child and Family Services position that supports CFS in improving service delivery according to current cultural safety and anti-racism wise practices;
- expansion of prevention supports to include expectant parents so they can receive support throughout the prenatal period; and
- implementation of the Family Preservation Program to provide families with wrap-around supports that promote family unity and wellbeing.
As part of the work being done to reform the CFS system, to ensure it meets the needs of children, youth, and families, the CFS team will analyze the implementation of its key initiatives in the last three years through an in-depth review. This review will examine quality assurance and other data as well as feedback from Indigenous communities, staff, and stakeholders. Findings from this analysis will inform the development of a new three-year action plan that will initiate further CFS system reform in 2023.
To ensure the momentum of system improvement is maintained, CFS will continue to implement improvements over the next year. These improvements include strengthening prevention and family preservation services; maintaining family, community, and cultural connections throughout the case planning process; and ensuring CFS standards of practice and policies are updated to reflect principals of cultural safety and anti-racism.
To view the report, please see:
For media requests, please contact:
Manager of Communications
Department of Health and Social Services
Government of the Northwest Territories
(867) 767-9052 ext. 49034